Position : Branch Operations Manager (ผู้จัดการฝ่ายปฏิบัติการ งานบริการด้านกำจัดแมลง)

Location : พัทยา ชลบุรี (ออฟฟิศตั้งอยู่ฝั่งตรงข้าม King Power พัทยา)

Salary Range : 35,000 - 45,000 (Base Salary) + Car Allowance + Fleet Card

Build the company branding and reputation
Ensure weekly service efficiency (computer generated) is collated and reported when required
Responsible for re-scheduling service routes for maximum service efficiency results
Manage all routes to ensure completion and work proactively to ensure cover during of sickness and holidays of routes and advise the Business Manager of deficiencies in service
Carry out monthly vehicle report checks, and ensure that all vehicles are regularly maintained and kept in a clean/ roadworthy condition and that drivers are completing their paperwork

Ensure that all service personnel doing the service punctually and refer to quality standard
Arrange and hold service meetings at least bi-monthly to benefit the drivers and service admin team
Keep the Branch Manager informed about any service personnel problems/ difficulties regarding Health and Safety Issues
Carry out visits to premises as part of a quality control check from instruction by the Business Manager and in response to any customer complaint that is service related
Conduct review and appraisal to service personnel at least twice a year
Prepare unit and material forecast on monthly basis
Random weight checks on all service vehicles
Responsible for completeness of branch proof of services in order to support DSO
Ensure branch operational expenses will be under the budget setting and monitor the transaction accuracy
Manage the KPIs of Operation Function e.g. Service Planning, Stage of Service (SOS), Client Retentions, Material Consumable, 2/24, Customers Voice Count etc.
Responsible the company fixed-assets especially the plant equipment
Monitor and Responsible the staff retention for managing day-to-day operation effectively
Other tasks assigned by superior

Requirements

Any genders Age 35 - 45 years
Bachelor’s Degree or above in Business Administration, Entomology, Pest Management, Agriculture, Economy and/or any related fields
Experienced 3-5 years in Management or Supervisor Level (10-15 Staffs)
Experienced in service industry and/or sales in the consumer or B2B business environment in a Multi-National Company
Competent User of Microsoft Office software packages especially Excel (Pivot and VLookup Functions), PowerPoint
Familiar in Service Industries either Pest Control, Hygiene or General Services
Good in English both of spoken and written

Benefits

Branch Operations Manager ผู้จัดการฝ่ายปฏิบัติการงานบริการกำจัดแมลง (สาขาพัทยา)

Job Description